Privacy Policy

This Privacy Policy shall refer to UPUP s.r.o. as “we”, “us” and “our” and the user of Services as “you” and “your”.

Please note that the user of Services may be under 14 years of age. In such case, this Privacy Policy embraces both the minor and his/her parent or caretaker. Persons without proper legal capacity cannot use our Services, without immediate involvement and supervision of a parent or legal caretaker.

Use of our Service implies our collection, use, storage and processing of your Personal Data, which is necessary to ensure effective and lawful management of your funds and care for the loved ones.

1. Which Personal Data we collect:

During the normal use of our Services, we collect store and process some or all of the following:

• first name and last name, date of birth;
• e-mail address;
• contact phone number;
• identity documents;
• financial standing;
• certain family and occupational details;
• your location and movement (you if expressly activate such Service);
• data regarding payment transactions, transactions activity log, billing, payment details and other financial and settlement details obtained by us when you use our Service, in order to effect and administer your operations;
• unique IDs of your devices when you use Android and/or IOS mobile apps;
• the date and time you access the Service;
• your computer’s or other usable device’s IP address;
• the address of the website from which forwarded you to us;

2. Sources for collection of your Personal Data

There sources of collection of your Personal data are as follows:

• your own disclosure of Personal Data (e.g. your completion of registration forms, application etc.);
• from publicly accessible sources;
• automatically, due to normal use of technology (e.g. disclosure of IP address, browser information, activity logs unique IDs happen automatically); and
• from third parties (e.g. import of portable Personal Data from third parties, disclosure by banks or payment systems etc.).

3. Propose of use and processing your Personal Data

Personal Data shall be used and processed, as follows:

• to operate and deliver Services;
• to process transactions;
• to personalize your experience;
• to email you regarding registration procedures, Services updates and support;
• to email you periodic information, surveys and contests;
• to collect general statistics regarding use of Services;
• to maintain accuracy of our records;
• to verify your Data for the purpose of managing our customer relationships and observing the Know your Client requirements;
• to comply with legal and regulatory obligations with respect to Anti-Money Laundering, prevention of criminal activity and lawfully protect our legal interests; and
• to keep our Services safe and secure.

We do not sell, trade, or otherwise transfer to outside parties your Personal Data. This does not include trusted third parties who assist us in Services or conducting our business, so long as those parties agree to keep this information confidential. We may also release your Personal Data when we believe release is appropriate to comply with the law, enforce our policies, or protect legal rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

4. How we store your information

Your information if kept in accordance to our internal policies intended to limit disclosure of leak of your Personal Data to any unauthorized party.

While we do our utmost to protect your Personal Data, you need to keep in mind that transmission of any information over the Internet is not entirely secured and is implemented at your own risk and discretion. We cannot ensure the security of your Data transmission to our facilities, whenever that is beyond our reasonable control.

You undertake to notify us of any unauthorized access or use of your account or any other breach of security.

5. How long we store your Personal data

The laws of Czech Republic require us to store certain Personal Data and financial up to 10 years.

Personal Data Portability:

You may contact us to request a snapshot of your personal Data in computer readable form to be furnished to you or a third party you designate. We reserve the right to charge you a minor fee for administrative work and costs involved in proceeding with such request.

6. Personal Data Management

You may amend or remove any portion of your Personal Data at any time by using Service interface or contacting the support team. Such amendment or removal of essential Personal Data may lead to limiting or cessation of your access to Services.

Please note that we are legally obligated to save all previous instances of your Personal Data due to requirements set by law.

7. Use of Cookies

Our Services uses Cookies (“Cookies”), small text files saved to your computer in order to customize and improve your experience while using our Services, according to our Cookies Policy. You may delete or amend your cookies as stated therein.